Bosnia and Herzegovina Problems with payment and purchase
Whether you are already an experienced passenger of our company or have decided to travel on Centrotrans buses for the first time, we hope that this information will be helpful to you when planning your trip.
If you do not find the answer you are looking for, have additional questions, or need help, feel free to contact us by phone +387 33 213 100 or by e-mail [email protected].
Where can i find my reservation number?
You can find you reservation number at the Sarajevo bus station as well as on your my.Centrotrans account.
Is it safe to pay online?
Yes, payment is made through secure channels guaranteed by Webpay, a member of the Asseco Group.
There was a payment error, what should I do?
It is recommended that you contact your bank immediately to stop the payment transaction.
Why can't I pay with a credit card?
You need to contact your commercial bank.
I've been charged twice. What can I do?
You need to contact your commercial bank.
The funds were taken from my account, but no bus ticket was sent. What can I do?
Please contact [email protected], or call +387 33 213 100.